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UEU » Undergraduate Theses » Public Relation Posted by [email protected] at 31/03/2022 15:01:36 • 240 Views
STRATEGI EMPLOYEE RELATIONS DALAM MENGOPTIMALKAN IMPLEMENTASI KEBIJAKAN PELAYANAN DI PT ANGKASA PURA II (PERSERO)Created by :
AULIYA MEGA WIDYANTI ( 20180502286 )
Subject: | STRATEGI KEBIJAKAN PELAYANAN | Alt. Subject : | STRATEGY POLICY SERVICE | Keyword: | Strategi Employee Relations Informasi Organisasi Jaringan Komunikasi |
Description:
PT Angkasa Pura II (Persero) adalah Badan Usaha Milik Negara yang bergerak pada bidang jasa kebandarudaraan di Indonesia. Salah satu jasa dalam usaha PT Angkasa Pura II (Persero) adalah service consumer. Fokus penelitian pada kesempatan ini adalah pada jenis pelayanan pelanggan Public Information Desk atau yang selanjutnya disebut PID dan dilakukan oleh unit Passenger Service di di Bandara Soekarno-Hatta. Penelitian ini memiliki tujuan untuk mengetahui strategi Employee Relations dan mengetahui jaringan komunikasi dalam mengoptimalkan implementasi kebijakan pelayanan di PT Angkasa Pura II (Persero). Teori yang dipergunakan pada penelitian kali ini adalahTeori Informasi Organisasi, Public Relations dan Employee Relations. Metode penelitian yang dipergunakan yakni kualitatif deskriptif dengan pendekatan studi kasus tipe II-unit analisis embed dan paradigma interpretif. Metode pengumpulan data dalam penelitian ini yakni melalui wawancara, observasi, dan studi dokumen. Hasil penelitian ini menunjukkan bahwa Strategi Employee Relations yang digunakan oleh Unit Airport Global Service yaitu dengan melaksanakan beberapa Program Employee Relations: Educational Program dan Training, program motivasi, dan program kompensasi. Hal ini guna mencapai strategi fungsional perusahaan PT Angkasa Pura II (Persero) dalam bidang pelayanan yaitu menciptakan customer experience dan customer satisfaction.
Contributor | : |
- Erna Febriani S.Si, M.Si
| Date Create | : | 31/03/2022 | Type | : | Text | Format | : | PDF | Language | : | Indonesian | Identifier | : | UEU-Undergraduate-20180502286 | Collection ID | : | 20180502286 |
Source : Undergraduate Theses of Communication
Relation Collection: Fakultas Ilmu Komunikasi
Coverage : Civitas Akademika Universitas Esa Unggul
Rights : @2022 Perpustakaan Universitas Esa Unggul
Publication URL : https://digilib.esaunggul.ac.id/strategi-employee-relations-dalam-mengoptimalkan-implementasi-kebijakan-pelayanan-di-pt-angkasa-pura-ii-persero-24489.html
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